Packages are generally dispatched within 1 day after receipt of payment and are shipped via various courier companies, depending on the specific item(s). All shipping and delivery fees are free of charge for orders over £25 (ex VAT). A £4.95 charge applies to orders below £25 (ex VAT). A minimum order value of £125 applies to Master'In products. We accept payments by BACS, card (except Amex) and Paypal. If there are any issues with either your delivery or your product, then please don't hesitate to contact us. We love our customers and will always endeavour to make all of your Neek experiences positive!